please_thank_you_im_sorry.docx |
CONFLICT RESOLUTION - SOLVING OUR PROBLEMS
A CONFLICT is a disagreement - when people disagree or argue over something.
Have you ever had a CONFLICT with someone?
CONFLICT RESOLUTION PLAN
TAKE A DEEP BREATH
LISTEN CAREFULLY
USE “I” STATEMENTS NOT “YOU” STATEMENTS
BE WILLING TO COMPROMISE
DAY 2 - CONFLICT RESOLUTION
OUR CHOICES
1. DO SOMETHING THAT MAKES THINGS WORSE
2. IGNORE THE SITUATION AND SEE IF IT GETS BETTER ON IT'S OWN
3. DO SOMETHING THAT MAKES THINGS BETTER
MATHEW AND TILLY
WHAT DID THEY DO TO MAKE SOMETHING WORSE?
WHEN DID THEY IGNORE AND HOPE THINGS GOT BETTER?
WHAT DID THEY DO TO MAKE THINGS BETTER?
WHAT WORKED BEST?
WHAT DID THEY DO TO MAKE SOMETHING WORSE?
WHEN DID THEY IGNORE AND HOPE THINGS GOT BETTER?
WHAT DID THEY DO TO MAKE THINGS BETTER?
WHAT WORKED BEST?